Magellan Health

Benefits & Services

Rights & Responsibilities

Getting mental health and substance abuse services is a private matter. We respect your right to privacy. You have, at the very least, the rights and responsibilities listed below.

Rights and Responsibilities (English)

Derechos y Responsabilidades (Espanol)

Reporting Medicaid Fraud

If you think an individual, company, or provider is committing fraud, waste or abuse, please report it.

The Magellan Corporate Compliance hotline is available 24 hours a day, seven days a week. It is handled by an outside company. Callers do not have to give their names. All calls will be investigated and will remain confidential.
o Corporate Compliance Hotline: (800) 915-2108
o Compliance Unit Email: Compliance@magellanhealth.com

You can also report fraud, waste, abuse, and overpayments to Magellan’s Special Investigations Unit (SIU).
o Magellan's Special Investigations Unit hotline: 1-800-755-0850
o Magellan's Special Investigations Unit e-mail: SIU@MagellanHealth.com

Medicaid fraud or possible abuse, neglect or financial exploitation of patients in Medicaid facilities can also be reported directly to the Nebraska State government.  Visit the Nebraska Medicaid Reform: Program Integrity website for instructions.

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Recovery & Resiliency

View Video
Learn about promoting choice, direction and control for those with serious mental illnesses.

e-Courses
Magellan has partnered with national experts in behavioral health recovery and resiliency to offer a variety of informational and educational e-courses.

Contact Information

Office Hours Mon-Fri 8am-5pm (CST).
Excluding Holidays: Holiday Hours

Emergency Services available 24 hours a day.
Claims Resolution Toll-Free: 800-424-0333 Option 2

Member Services:
Toll-free: 800-424-0333
TTY/TDD: 800-424-4045
Fax Number: 888-656-5057