Magellan Health

For Providers

Appeal Flow Charts

Magellan's Nebraska Care Management Center uses the following appeal process.  The process adheres to timeline required by Magellan accreditation body and is approved by the Nebraska divisions of Medicaid and Long-Term Care and Behavioral Health.  We encouraged providers and members to use the appeals process.

If you have questions about the appeals process, please contact Magellan at 800-424-0333 and ask to speak to a Care Manager or Appeal Coordinator.

Appeal Flow Charts

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Recovery & Resiliency

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Learn about promoting choice, direction and control for those with serious mental illnesses.

Magellan has partnered with national experts in behavioral health recovery and resiliency to offer a variety of informational and educational e-courses.

Contact Information

Office Hours Mon-Fri 8am-5pm (CST).
Excluding Holidays: Holiday Hours

Emergency Services available 24 hours a day.
Claims Resolution Toll-Free: 800-424-0333 Option 2

Member Services:
Toll-free: 800-424-0333
TTY/TDD: 800-424-4045
Fax Number: 888-656-5057